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At Rose Satin, we believe great customer care is about more than simply answering questions. It’s about listening, helping, and making sure you feel supported every step of the way.
Whether you’re wondering about a product, checking on an order, or need help after your purchase, our Customer Care Team is always here for you. 💗
We aim to respond to all customer inquiries within 24–48 business hours, Monday through Friday.
If you’re contacting us about an existing order, please include your Order Number so we can assist you more quickly.
Our team is happy to assist you with:
Whatever you need, we’ll do our best to provide a clear and helpful solution.
Rose Satin
2050 1ST AVE, APT 603B
COLUMBUS, GA 31901-1091
United States
Business Correspondence Only
Please note that this address is not our return warehouse.
If you need to return an item, please contact our Customer Support Team first. We’ll provide the appropriate return instructions and return address once your request has been reviewed.
Monday – Friday
9:00 AM – 5:00 PM (CST)
Saturday – Sunday
Closed
Messages received outside our business hours will be answered on the next available business day.
To help us understand your request and get back to you sooner, please include:
If your order involves a damaged, defective, or incorrect item, please include clear photos of the product, packaging, and shipping label whenever possible.
Thank you for being part of Rose Satin.
Your trust means so much to us, and we’re grateful for every order, message, and kind word. Whether you have a simple question or need a little extra help, please don’t hesitate to reach out.
We’re only an email away and always happy to help. 🌷
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